Insights

White Papers
by CDK Global |
The key to running a full-service auto dealership is the right communications system. More
Blogs
by Terry O’Brien |

According to a recent CDK Global Dealer Survey, dealers can lose, on average, more than 40 percent of their Service customers after their vehicle warranties expire. This means that there is a lot of room for improvement in Service. More

Blogs
by CDK Global |
In part one of our three-part series, Improving Customer Retention and Service Profitability, we start with the basics: how do you keep your customers coming back? More
White Papers
by Bob Gower |
This article is the first in a series on building a Service department that drives improved retention and profitability. This article helps set the foundation for a Service department by addressing three questions every manager should ask. More