There’s an old axiom in business that goes something like this: It’s not easy to get to the top.But once you’re there, it’s even more challenging to stay on top. To put it succinctly, the best never rest. That’s certainly true of Kocourek Automotive.
According to a recent CDK Global Dealer Survey, dealers can lose, on average, more than 40 percent of their Service customers after their vehicle warranties expire. This means that there is a lot of room for improvement in Service.